Residential Drainage Complaints

One of the responsibilities of the Flood Management and Environmental Resilience Division (FMERD) is to respond to citizen complaints regarding drainage problems. Drainage complaints range from property flooding to home flooding and include concerns such as erosion and problems associated with sump pump discharges. Groundwater-related problems are investigated, and remedial actions are suggested for homeowners. Residents can download a copy of the most updated Homeowner's Guide to Dainage Problems and Solutions below.

Homeowner’s Guide to Drainage Problems and Solutions in English

Homeowner’s Guide to Drainage Problems and Solutions in Espanol

FMERD investigates an average of 500 complaints a year, some of which evolve into corrective projects. Approximately 25 new drainage projects are initiated each year in response to homeowner complaints, referrals from other agencies, or requests from County Council Members.

If you are experiencing drainage problems, submit a service request via PGC311 for assistance.