How to Use PGC311

Use the PGC311 Mobile App or Web Portal to: 

  1. Request County services 24/7 such as Litter Removal, Pothole Repair, etc. 
  2. Upload a photo with your service request. 
  3. Check the status of existing requests. 
  4. "Drop a pin" to help pinpoint a location. 
  5. Create an account to track your service requests and get timely updates about your requests. 
  6. Provide feedback about our customer service and agency services with our quick 3-question surveys. 
  7. Search and see helpful knowledge articles about County services. 
  8. Search for other requests in your community.  

Speak to a Live Agent

Monday-Friday 7 a.m.-7 p.m. 

Call 3-1-1 or dial 301-883-4748 if outside of Prince George's County.


The PGC311 App is Available 24/7

PGC311 App Icon

Download the PGC311 App

from the Google Play Store

from the Apple Store

Requests and Knowledge Articles

Submit a Service Request

Check the Status of Your Request

Access Knowledge Articles

Visit the PGC311 Web Portal at


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