Oversight & Monitoring of Programs & Services
The monitors also work closely with programs and their staff to make sure clients have sufficient services and that program operations are serving real needs. Monitors facilitate the development of new programs by listening to fresh ideas and reviewing licensing applications.
If a customer or staff person files a complaint about a program, the monitors investigate and send a report to the service provider recommending specific changes. Monitors follow-up to make sure necessary changes are made. If you have any questions concerning the monitoring process, grievances or complaints, don't hesitate to call us at 301-856-9500.