MetroAccess provides complementary accessibility service in Prince George’s County. It is a shared-ride, door-to-door, para transit service for people whose disability prevents them from using TheBus. If you would like additional information regarding ADA para transit service, please contact MetroAccess at 301-562-5360 for eligibility requirements.

Approved MetroAccess customers prepay their fares with a credit or debit card by phone or online, or with cash, credit or debit card in person.

Trip Planning


​MetroAccess customer service representatives are available during all MetroAccess operating hours. To reach a customer service representative, call 301-562-5360, press 2 for trip status, and then press 2 to speak to a customer service representative.

​To confirm or cancel a trip, you can speak with a customer service representative. Please avoid calling to check on your ride before or during the pick-up window. Trips may be canceled with as little as two hours' notice without penalty.


​To book or cancel trips online, you may use your MetroAccess customer ID number to log in. Your password is your 8-digit date of birth.