Ambulance Billing

The Prince George’s County Fire & EMS Department is currently between billing vendors. 

Until September 30th, Change Healthcare/Optum is responsible for incidents that happened on or before June 25th of this year. Billing for incidents that happened after June 25th is on hold until our new vendor is established. If you would like to be contacted when the new vendor is ready, contact us at pgfdreports@co.pg.md.us.

Requests for incidents that happened on or before June 25th of this year can be submitted to Change Healthcare/Optum through a HIPAA compliant platform called ChartSwap. To create an account with ChartSwap and submit requests, visit https://www.chartswap.com/ and:

1. Register as a "Record Requestor".
2. Sign in and search for Prince George's County. Once you select Prince George's County, enter the request details and upload all supporting documents. 
3. Optum/Change Healthcare is a third-party billing company that provides billing services for may other departments, so the submitted authorizations must be addressed to both Prince George's County and Change Healthcare, LLC. An example of this would be:
   1. Change Healthcare, LLC, billing custodian for Prince George's County.
4. Once your request has been reviewed and records are available, you will receive a notification and invoice if applicable, which can be paid with a check, a credit card or debit card.

DO NOT SEND EMS RECORD REQUESTS TO CHANGE HEALTHCARE.

For your own billing records, contact us at pgfdreports@co.pg.md.us