When an emergency situation occurs and public safety assistance is required, the professional men and women working in the Public Prince George's Public Safety Communications 9-1-1 Center are trained to ensure the timely dispatch of Police, Fire, EMS or Sheriff personnel to the emergency. Public Safety Communications personnel dispatched public safety personnel to more than 1,400,000 incidents in the last year.
When 9-1-1 call takers receive calls reporting an incident requiring public safety response, they enter the basic information into the Computer Aided Dispatch (CAD) system. The call for service information is routed to the appropriate dispatcher for processing. When the incident is displayed on the dispatcher’s status monitor, the CAD system will recommend units to respond to the incident, based upon the geographic area and availability of the Police, Fire, EMS or Sheriff units.