Our Mission is to consistently deliver outstanding service, and to provide residents a better understanding of government while addressing their questions and concerns in a timely and efficient manner.As part of our commitment to deliver outstanding customer service, we have implemented a case management/tracking system which will enable us to initiate, monitor, and follow-up on issues/concerns from our community members working in conjunction with other agencies.
Issues may be submitted online 24/7 at www.countyclick311.com , by calling 3-1-1, or 301-883-4748 from 7:00 a.m. to 7:00 p.m. Monday through Friday or visiting during business hours Monday through Friday, 8:30 a.m. to 5:00 p.m.
Jennifer L. Hawkins 311 Call Center Senior Manager
Citizens ' Top Service Request
Vehicle Tow Inquiry
Schedule a Bulky Trash
Residential Missed Collection
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