311 On the Go!

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  1. Jennifer Hawkins

    311 OTG Division Chief

  2. Norma Dorsey

  3. Robert Franc

    Program Coordinator

311 On the Go! Summary 

The 311 On the Go! (311OTG!) program addresses the concerns of citizens based on a regional approach (northern, central, and southern).  The 311OTG! program includes a front-end citizen-facing module in which team members will be out in the community participating in outreach activities, listening, and observing resident concerns.  An important feature of this program is the visibility of County Government throughout communities where residents live, work, shop, and are entertained. This program also includes a back-end module in which residents' concerns are received, submitted via PGC311, and tracked to resolution.  Through administrative activity, citizen concerns will be addressed by working collaboratively with County Government Agencies that are responsible for resolving their respective concerns. 


The 311 On the Go! Program is the bridge that connects citizens to Prince George’s County Government Agency services and information. 


To be the go-to unit that Prince George’s County Citizens can trust and depend on to help resolve community concerns. 

Citizen Advocacy 

One of the key functions of the 311 On the Go! Program is to be an advocate on behalf of the County’s citizenry.  This critical work includes interacting with citizens, conducting site visits, and collaborating with County Government Agencies to resolve resident concerns. 

Contact us: 



  1. Meeting Request
  2. Request Services
  3. Did You Know?
  4. Events Calendar

Interested in bringing the 311 On the Go! team to your neighborhood? Invite us to your community or event so we can hear your concerns and ideas in person. 

Examples of events we attend: Community Days, Civic Association Meetings, Neighborhood Association Meetings, Community Visits/Walks, Townhalls, Lunch and Listen, and Community Concern Site Visits. 


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