I have been approved or recertified for on-premises collection services, and I will be moving. How can I set up services at my new place of residence?
Please contact the Collections Section at 301-952-7617.
I am signing up for the on-premises collection service for the first time. When should I submit my certification form?
You can submit your on-premises certification form after obtaining your doctor’s note. Applications are accepted on a rolling...
Can I submit the form electronically or by mail?
Due to HIPAA laws, the doctor’s note cannot be submitted electronically; therefore, please mail the certification/or...
When is the due date for my recertification form?
Recertification forms must be submitted at least 30 days before the end of the initial two-year period during which you received...
If I am not approved for on-premises collection or if my address is removed from the on-premises service, when will the on-premises service end?
If you are not approved for on-premises collection service, the service will not have started, and the cart(s) and/or yellow...
What should I do if the hauler misses my trash or recycling pickup on the scheduled day?
You can report a missed collection using the PGC311 mobile app or online at pgc311.com to submit requests 24/7. To speak with a...
How will the hauler know that I'm an on-premises recipient?
The County will notify the hauler of your address and the assigned cart location for on-site collection service.
When will my on-premises collection service begin?
If you are a new applicant, once your on-premises application form has been submitted, an inspector will contact you. If you...
If I qualify for the on-premises collection service, where should I place my cart(s) for collection?
Your cart(s) must be visible from the street and placed at the location specified and communicated to you by the County...