What is PGC311 and hours of operation?
- PGC311 is a one-stop call center that residents may call to get answers to questions and receive assistance with resolving non...
Will I need to give my name when calling or emailing?
No, you may provide comments or request information and services anonymously. The 311 Call Center Representative will collect...
When there are emergencies, will 311 be available?
Yes, the 311 Call Center supports all county emergency response efforts including severe weather, public health and public...
Will 311 services be accessible to callers with limited English proficiency?
Yes, we have bilingual Call Center Representatives available for callers who speak Spanish. We also subscribe to a language...
What happens after I contact 311 or need to followup on my request?
The Call Center Representative will either provide you with the information you requested, or send a service request to the...
May I call a department directly if I know the number?
You may still call a department directly. However, numerous government numbers that were called in the past may be re-routed to...
What happens after I contact 311?
The Call Center Representative will either provide you with the information you requested, or send a service request to the...
How will police, fire or medical emergency calls be handled?
- All Public Safety Emergencies are handled by 911.
- Police Non-Emergencies call 301-352-1200 or see their website.
What happens if I live in a municipality within Prince George’s County?
You will still be able to call 311. However, you may be directed to call your local municipal government office if your request...
Can we monitor air quality, traffic speed, flows and backups on Swan Creek and Fort Washington roads before the K-8 school is built so we can see the impact of the additional school traffic?
Neither DoE nor PGCPS has readily available contractor and technical support for installation and monitoring services.
As part...