Reservations can be made up to 14 days in advance by calling 301-499-8603 between 7:30 a.m. to 4:30 p.m. Monday through Friday (excluding major holidays). Hours of operations are 8:30 a.m. to 3:30 p.m. Monday through Friday. Same day requests are accepted but are subject to availability of resources.
When reserving a trip, please be sure to indicate if you will need special assistance, such as a wheelchair lift or escort.
After your trip is scheduled, you will be required to call back the day before your trip to confirm your reservation, otherwise, your reservation may be cancelled. Please be ready for pick-up 15 minutes prior to your scheduled time and be waiting at a location where you are visible to the driver. Due to traffic congestion, please wait 15 minutes before calling to verify if your trip is late.