Bus and Taxi Program Information and Inquiries

Bus and Taxi Program Information



1. Are there transportation services available for seniors and/or people with disabilities?

Yes.  The county provides services through Call-A-Cab, Call-A-Bus and Metro Access

2. What’s the difference between Call-A-Cab, Call-A-Bus and Metro Access?

Call-A-Cab is a transportation assistance program that provides mobility at a reduced cost for County seniors (age 60+) and/or County persons with disabilities. 


Call-a-Bus is a demand response, curb-to-curb service.  Service is available to all residents of Prince George’s County who are not served by, or cannot use, existing bus or rail services. However, priority is given to seniors and persons with disabilities. 


Metro-Access provides complimentary, accessibility service for Prince George’s County residents.  It is a shared-ride, door-to-door, para-transit service for people whose disability prevents them from using The Bus, Metrobus and/or Metrorail.   Since the Washington Metropolitan Area Transit Authority (WMATA) offers service in Washington DC, Montgomery County and Northern Virginia, Metro Access provides trips to and from these areas as well. 


3. What is The Bus? Is this different from the Metro bus? 

The Bus is a Prince George’s County operated bus service to meet the transportation needs of Prince George’s County residents and visitors.  The Bus is not to be confused with the Metro Bus.

The Bus’s fixed route system consists of twenty-eight (28) routes covering more than 10,000 miles throughout the county.  The Bus operates Monday thru Friday with no service on the weekends or major holidays (New Year’s Day, Independence Day, Christmas Day).  


4. Where can I find bus route information?

For Prince George’s County’s, The Bus, please see Bus Schedules Page for the latest routes and times.


To plan your next Metrobus trip, you can visit WMATA's, The Trip Planner. 


You can also call Metro's Sales and Information Service at 202-637-7000 (6 a.m. to 11:30 p.m., 7 days a week); TDD 202-638-3780 for more information. 


5. How much does it cost? How do I pay?

Call-A-Bus:  Fares are based on one-way trips and are payable upon boarding. Escorts ride free. Please remember to have exact change. Drivers cannot make change or handle the fare. 

Regular Fare - $1.00 

Senior Citizens - $.50 

Persons with Disabilities - $.50 

Please call 301-499-8603 from 7:30am to 4:30pm, Monday through Friday, to inquire about pricing and/or to make a reservation. 

Call-A-Cab:  This program allows eligible residents to purchase coupon books that can be used to pay for rides with participating cab companies when Metrobus, Metrorail, and/or Call-A-Bus are not available. County Seniors and/or persons with disabilities may purchase up to fourteen (14), $20 coupon books in a six-month period at $10 per book.  To apply, please call 301-883-5656 (Maryland Relay 800-735-2258) or apply by completing an application form (PDF). 


Metro-Access provides complementary service in Prince George’s County. It is a shared-ride, door-to-door, para transit service for people whose disability prevents them from using The Bus. If you would like additional information regarding Americans with Disability Act (ADA) para transit service, please contact Metro-Access at 301-562-5360 for eligibility requirements. 


Approved Metro-Access customers prepay their fares with a credit or debit card by phone or online, or with cash, credit or debit card in person.  


6. How can I report a taxi cab complaint?

The Department of Public Works and Transportation's (DPW&T), Taxicab Licensing Section (TLS), addresses taxicab services in the county including license issuance/renewals and investigating complaints. Please click HERE to enter a service request by selecting “Bus and Taxi Program Information and Inquiries.”


TLS can be reached at 301-324-2719.  

Hours of Operation  
Monday, Wednesday, and Friday 
8:30 a.m. - 4 p.m. 

Tuesday and Thursday 
8:30 a.m. - Noon  
Closed for Lunch 
Monday - Friday 
Noon - 1 p.m.