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1. Why is the Prince George’s County Health Department contacting me?
2. What information do you require from me to bill my insurance?
3. Does this mean I have to pay for the COVID-19 test?
4. What charges will be submitted to my insurance other than the COVID-19 testing services?
5. What if my insurance does not cover the charges?
6. How will I know what my insurance covered?
7. What if I don’t have health insurance?
8. How did the Prince George’s County Health Department get my personal information to call me?
9. Why should I give my health insurance information?
10. Why are you calling me now for my health insurance information?
11. What if the cost of the COVID-19 test appears on my health provider’s Explanation of Benefits (EOB) statement? Will I have to pay that amount?
12. How do I know the phone call is legitimate and not a scam?
13. How can I get more information?