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The original item was published from 10/23/2017 12:06:55 PM to 11/7/2017 12:00:01 AM.

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Posted on: October 23, 2017

[ARCHIVED] TOMORROW: County Celebrates 5th Anniversary of CountyClick311 Constituent Service Hotline

CountyClick311 has handled over one million service requests for Prince George’s County residents in past 5 years

Upper Marlboro, MD: The Prince George’s County Office of County Executive Rushern L. Baker, III and the Office of Community Relations are celebrating the fifth anniversary of the CountyClick311 Program. The main goal of the CountyClick311 program is to better connect County government to residents through the 311 Call Center, an online citizen service request system and innovative mobile App. CountyClick311 has handled over 1,117,000 calls, emails, letters and face-to-face walk-ins from residents who requested service, asked questions or reported concerns.

“Since opening five years ago, CountyClick311 has grown to be an essential resource for our residents,” said County Executive Rushern L. Baker, III. “CountyClick311 is one of my administration’s proudest accomplishments. The data from CountyClick311 helps the County government learn how to be more effective and efficient stewards to our citizens. Most importantly, the ease, urgency, and simplicity that CountyClick311 provides for our communities and residents also holds this government accountable to taking care of their concerns. I urge more residents to utilize CountyClick311 and to make sure their friends, family members, and neighbors in the County are aware of this vital service.”

Launched in October of 2012, CountyClick311 customer service agents are available Monday - Friday at 7 a.m. - 7 p.m., and requests can be submitted online 24/7. Residents can use CountyClick311 to receive general information about Prince George's County Government programs and services as well as requests for services such as: snow removal, recycling and trash pickup information, road and pothole repairs, and impounded vehicles. Residents can also call CountyClick311 about County government job openings and submit complaints or compliments regarding County government service or to determine the best way to contact a specific agency or the appropriate agency to address a concern or question. Citizens and residents may also access CountyClick by going to www.countyclick311.com or downloading the free App to their Apple or Android mobile device. Residents with any questions are encouraged to call CountyClick311.

“Our team is committed to providing quality service and information to citizens,” said Musa L. Eubanks, Director of the Office of Community Relations. “During our five years of operations, we recognized there were areas that needed improvement. As a result, we added more customer service representatives to the team which has positively improved wait times. We implemented a new customer relationship management tool to make the process more efficient and implemented a formal quality assurance program to record calls which will be used for process improvement purposes. We made government more accessible for citizens as one of our goals. We have received multiple letters, emails and phone calls of positive feedback regarding the service that is delivered by the dedicated 311 Call Center Team.”

The CountyClick311 Call Center is also celebrating National Customer Service Week. Customer Service Week is an international event devoted to recognizing the importance of customer service and to honoring the people who serve and support customers with the highest degree of care and professionalism. In order for residents, citizens and County Government Employees to join in on the celebration, County Executive Baker is inviting any interested persons to visit the CountyClick311 Call Center, tour the facility and learn about the services available.

WHO: Prince George’s County Office of Community Relations

WHEN: Tuesday, October 24th, 2017, 1:00 -2:00 p.m.

WHERE: Prince George’s County Administration Building 14741 Governor Oden Bowie Drive, Suite L-3 Upper Marlboro, MD 20772

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