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Homeland Security News

Posted on: August 30, 2021

PRINCE GEORGE’S COUNTY’S 911 CALL CENTER TRANSITIONS TO NEXT GENERATION 9-1-1

The Next Generation 9-1-1 system is now live; County’s call center is first jurisdiction in the State and second in the region to implement new system

BOWIE, MD – The Office of Homeland Security/Public Safety Communications has officially launched the new Next Generation 9-1-1 system.  Next Generation 9-1-1 is a nationwide emergency communications infrastructure that will allow first responders and 9-1-1 professionals to utilize advanced caller location information, faster and more accurate 9-1-1 call routing, and more reliable voice and text delivery capabilities to better respond to calls for emergency assistance.  The completion of the multi-phased implementation process occurred last month.  

“The 9-1-1 call center’s transition to Next Generation 9-1-1 is a huge accomplishment for public safety in Prince George’s County,” says Interim Deputy Chief Administrative Officer for Public Safety and Homeland Security, Barry L. Stanton.  “This system not only enhances the services that we are able to provide our residents when they call us for assistance, but also greatly assists all of our public safety personnel as they work to keep our communities safe and healthy.”

Prince George’s County is the first jurisdiction in the State of Maryland and second in the National Capital Region to implement a Next Generation 9-1-1 network.  This transition is a part of a multi-year partnership with Motorola Solutions that began with the implementation of an advanced radio communication system, a new Next Generation ready 9-1-1 call center, and a public safety complex.

“Prince George’s County’s 9-1-1 call center is pleased to take a leadership role in Maryland’s implementation of Next Generation 9-1-1.  This new advanced technology will provide greater accuracy in 9-1-1 call routing and help us provide the best services to Prince George’s County’s residents, visitors and public safety responders,” says Charlynn Flaherty, Deputy Director of Public Safety Communications.

The Office of Homeland Security/Public Safety Communications encourages the community to learn more about the State of Maryland 9-1-1 Board and Commission to Advance Next Generation 9-1-1 Across Maryland’s efforts by visiting:

Commission to Advance Next Generation 9-1-1 Across Maryland Reports

State of Maryland Next Generation 9-1-1 Mapping Initiatives

Additional information on Next Generation 9-1-1 and Text to 9-1-1 functions in Prince George’s County may be accessed by visiting:

National Emergency Number Association (NENA) NG9-1-1 Project

Association of Public Safety Communications Officials NG9-1-1 Resources

911.gov – NG911 Roadmap:  Connecting Systems Nationwide

Prince George’s County Text to 9-1-1

Prince George’s County Non-Emergency Dispatch Requests

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