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The original item was published from 3/23/2018 1:09:36 PM to 4/7/2018 12:00:05 AM.

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Posted on: March 23, 2018

[ARCHIVED] County’s 9-1-1 Center Launches the Automated Secure Alarm Protocol (ASAP)

Prince George’s County is 1st in State of Maryland utilizing this new life-saving technology

Upper Marlboro, MD – This week, Prince George’s County Executive Rushern L. Baker III was notified that Prince George’s County became the FIRST Maryland Public Safety Answering Point (PSAP) to launch and utilize the Automated Secure Alarm Protocol (ASAP) system. The ASAP Program is a new service that has been in design and testing phases for over a year. The ASAP service provides a direct alarm company information exchange between the County’s Motorola Premier One Computer Aided Dispatch (CAD) system and the alarm system monitoring company. This direct connection will result in immediate receipt of data from the alarm monitoring center; thereby, reducing processing time for alarm activations.

“I am proud that Prince George’s County will be the first jurisdiction in Maryland with this critical lifesaving technology,” said Prince George’s County Executive Rushern L. Baker, III. “The Automated Secure Alarm Protocol system will also reduce alarm activation related telephone calls into and out of the 9-1-1 center by nearly 250,000 to 275,000 per year. This data exchange process will allow the highly trained 9-1-1 call takers to concentrate on processing incoming emergency 9-1-1 calls in a more efficient and effective manner. This will help save lives, protect property and reduce emergency incident response times. Our Public Safety Communications operation is one of the most advanced in the nation and our investments in these technologies allow us to help protect and save the lives of our residents.”

County Executive Baker has made Public Safety for Prince George’s County one of the top priorities of his Administration. County Executive Baker hopes that this technology will lead the way for other PSAP units within the State of Maryland to achieve the high standard expected of the County’s 9-1-1 center operations.

ASAP, launched in 2011 as a public-private partnership, is designed to increase the accuracy and efficiency of calls for service from alarm companies to PSAPs. The ASAP service utilizes ANSI standard protocols developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and The Monitoring Association (TMA). Vector Security was the first alarm company to go live with Prince George’s County.

“Prince George’s County is very appreciative of Vector Security’s support and work in helping us bring this new technology to our citizens,” said Charlynn Flaherty, Director, for the Prince George’s County’s Emergency Communications Center. “I want to thank County Executive Baker for his leadership, dedication and investment in technology for the County’s Emergency Communications Center and the operations that support our heroic first responders.”

Additional alarm companies quickly followed Vector Security. Rapid Response also went live with Prince George’s County in the afternoon of March 21, 2018. Protection One, Monitronics and Guardian Protection, are a few of the progressive, service oriented alarm companies scheduled to go live in the upcoming days. We expect that to be followed by ADT on or about May 8, 2018 as well as other alarm companies with Prince George’s County customers.

For more information regarding the ASAP to PSAP services, please contact Prince George’s County’s 9-1-1 Center Director, Charlynn Flaherty, on 301-352-1485 or CFFlaherty@co.pg.md.us.

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