The Prince George's County Cable Television Commission is available to assist you in problem resolution; however we encourage you to attempt a resolution directly with the cable provider where possible.
For assistance with the resolution of billing issues, cable service interruptions, construction complaints or credit request, please provide the following information when submitting a cable complaint:
Daytime Contact Phone
Cable Provider (Comcast or Verizon)
Response from Cable Provider (what action was taken to resolve the issue)
Ways to File a Complaint
If you have a complaint about any aspect of your cable service, you are welcome to file a complaint in the following ways:
Regarding cable complaints, the Cable Commission has the authority to assist customers with billing and credits, service quality, service interruptions and outages, damage from construction issues. The Cable Commission has no authority to:
Offer a per channel pricing
Order the cable providers to carry specific channels
Reduce the cost of cable service
The Cable Commission only has authority to ensure that the rates for cable equipment and basic services (local broadcast and cable channels) comply with federal rate regulations.