311 in Action/Current Events

Happy Fifth Anniversary and Happy Customer Service Week!


Wow! Can you believe that it’s been 5 years since the CountyClick311 Call Center was launched? Special thanks to the team who is transforming customer service for Prince George’s County Government! 

During the past 5 years we have handled over 1,117,000 calls, emails, letters, service requests and walk-ins. These service requests include everything from animal control requests, code enforcement, bulky trash, potholes, to tree trimming and illegal dumping.

The Capital news service did a report on our 311 Call Center milestone……

Click here to watch the video










What is National Customer Service Week?
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October. Customer Service Week has grown into an international event, which celebrated in all 50 states and over 40 counties

2017 Customer Service Week theme is Building Trust. The theme recognizes the importance of trust in forming strong, productive, and lasting relationships with customers and coworkers.

While the bold black, orange, and yellow logo animates the theme with references to construction and building.

2017 Customer Service Week

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On September 12, 2017 Councilwoman Deni Taveras of District 2 held her 3rd annual State of the District Address. It was held at the Rollingcrest-Chillum Community Center in Hyattsville. Our team was there providing support and answering questions

Prince George’s County 311 Call Center along with Communities and Police all over the county, attended The Annual National Night Out on August1st, 2017This event shows support to the community by sending a message to criminals letting them know that neighborhoods are organized and are working collaboratively with ourlaw enforcement, in order to watch out for each other and address any crime and disorderly issues.

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What a great Team!