311 in Action/Current Events

On Saturday August25, 2018, Councilwoman Deni Taveras of District 2 hosted a soccer clinic and school supply give-a-way at Lane Manor, Park Dr. In Adelphi. Our team was there providing support and answering questions


Congratulations on your Retirement Pam! Hope you'll enjoy every minute of it. Best wishes! We hope you have a wonderful retirement! You will be missed, but never forgotten!


Bike to Work Day! 

On Friday June 1st, Our 311 Call Center will be joining the Prince George’s County at the first-ever Bike to work day.

Bike day

Delegation Indonesia Observing

      On Wednesday, March 14, 2018, The Office of Community Relations and the 311 Call Center Division hosted a delegation from Indonesia. Mrs. Hawkins, Senior Manager, Mr. Daverne, Operations Manager from the 311 Call Center along With Mr. Smith, the Community Engagement & Affairs, Multicultural Coordinator provided a presentation and overview of our operation and discussed how data collected from the County is used to improve the efficiency, accountability, transparency and responsiveness of our County government.  

Happy Fifth Anniversary and Happy Customer Service Week!


Wow! Can you believe that it’s been 5 years since the CountyClick311 Call Center was launched? Special thanks to the team who is transforming customer service for Prince George’s County Government! 

During the past 5 years we have handled over 1,117,000 calls, emails, letters, service requests and walk-ins. These service requests include everything from animal control requests, code enforcement, bulky trash, potholes, to tree trimming and illegal dumping.

The Capital news service did a report on our 311 Call Center milestone……

Click here to watch the video










What is National Customer Service Week?
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October. Customer Service Week has grown into an international event, which celebrated in all 50 states and over 40 counties

2017 Customer Service Week theme is Building Trust. The theme recognizes the importance of trust in forming strong, productive, and lasting relationships with customers and coworkers.

While the bold black, orange, and yellow logo animates the theme with references to construction and building.

2017 Customer Service Week

Cust Serv week
Cust Serv week 3
Cust Serv week 2
On September 12, 2017 Councilwoman Deni Taveras of District 2 held her 3rd annual State of the District Address. It was held at the Rollingcrest-Chillum Community Center in Hyattsville. Our team was there providing support and answering questions

Prince George’s County 311 Call Center along with Communities and Police all over the county, attended The Annual National Night Out on August1st, 2017This event shows support to the community by sending a message to criminals letting them know that neighborhoods are organized and are working collaboratively with ourlaw enforcement, in order to watch out for each other and address any crime and disorderly issues.

night out 2

What a great Team!