Quality Assurance and Compliance Division

The Quality Assurance and Compliance Division is responsible for ensuring the quality of service provision to the Department’s through managing appeals processes, quality control, investigations and administrative reviews, program evaluation, corrective and preventative action planning, monitoring and data analysis and reporting.  It is the goal of the Division to make certain that the integrity and quality of service is provided at every interaction. 

The Division is dedicated to Quality, Unity, Assessing, Leadership, Integrity, Timeliness and Yielding results.  It is the goal of the Division to ensure every customer experiences Quality Service @ Every Interaction.

How to File an Appeal

In most situations, customers are allowed to request an appeal under the following conditions:

  • Denied benefits including but not limited to the food supplement program, temporary cash assistance, medical assistance and child care subsidy;
  • Service case has been closed or a foster home is denied certification; or
  • An individual has been identified as a maltreator in a Child Protective Services (CPS) investigation and has received a finding of Indicated or Unsubstantiated.

Family Investment Programs, Foster Care and Adoption

To file for an appeal select the appropriate link to access an appeal form. English | Spanish

Child Protective Services Investigation

To determine eligibility for such a hearing, a notarized form providing permission to search the database and locate any investigative files is necessary. If you complete return the Child Protective Services Background Clearance form to our office, we will notify you as whether you are entitled to a hearing.  We cannot accept forms that are incomplete or not notarized.

To begin the process to file for an appeal access the Consent for Release of Information/Background Clearance Request form.  Select option to determine “if I have any remaining appeal rights.”

Customer Inquiries

The Office of Constituent Services (OCS) assists customers with problems or complaints with a variety of situations.  When you need assistance that has not been otherwise resolved at the District Office or through other channels, the OCS may be able to assist you. 

Phone:  (301) 909-7025

Email:  Local.PGCDSS@Maryland.gov

Or, if you like to submit a suggestion.

How to Report Fraud

The Office of Inspector General protects the integrity of the Department of Human Resources by providing preventive and enforcement services through independent audits, reviews and investigations.  The OIG identifies, investigates and resolves suspicions of fraud, waste and abuse.

If you would like to report fraud, there are two ways that you can advise us. 

Phone:   1-800-332-6347, option 6

Internet: http://www.dhr.state.md.us/blog/

Data and Reporting

Data Analysis and Reporting is an integral component to all the processes Quality Assurance and Compliance Division engages in.  Data reports are available for public review.  In the event you have a data request for a grant application or other research project, contact our offices and staff will provide you with information regarding the review process.