MetroAccess

MetroAccess provides complimentary ADA service in Prince George’s County. It is a shared-ride, door-to-door, paratransit service for people whose disability prevents them from using TheBus. If you would like additional information regarding ADA paratransit service, please contact MetroAccess at (301) 562-5360 for eligibility requirements.

Approved MetroAccess customers prepay their fares with a credit or debit card by phone or online, or with cash, credit or debit card in person.

Trip Planning

Telephone

MetroAccess customer service representatives are available during all MetroAccess operating hours. To reach a customer service representative, call 301-562-5360, press 2 for trip status, and then press 2 to speak to a customer service representative.

To confirm or cancel a trip, you can speak with a customer service representative. Please avoid calling to check on your ride before or during the pick-up window. Trips may be canceled with as little as two hours' notice without penalty.

Internet/Website

To book or cancel trips online, you may use your MetroAccess customer ID number to log in. Your password is your 8-digit date of birth. The website is Metro Access