Frequently Asked Questions

Adopt-A-Road

What is the Adopt-A-Road Program?

It's a collaboration between the DPW&T and civic or business organizations to help keep County roadways clean and free of trash.

How often do we clean our adopted roadway?

Four clean-up activities are required each year.

How much does it cost to join?

No fees involved, just your time.

How do I join?

Call the Adopt-A-Road Coordinator at 301-499-8502 to receive an informational packet and application.


Snow and Ice Control

When will my street be plowed?

Snow emergency routes and primary roads are treated first, followed by secondary streets and finally residential streets including dead-ends and cul-de-sacs.

Where do I call to report my street has not been plowed or treated?

Call the Snow Information Center at (301) 350-0500, 12 hours after the precipitation has stopped, if your road has not been treated. Or, submit your request via our Snow Form.

My driveway is blocked with plowed snow, what do I do?

You are responsible for clearing the snow from your driveway. It is best to shovel your driveway after the road has been plowed to avoid having driveways blocked by snow plowing operations. DPW&T does not have the resources available to unblock driveways.

I have a medical condition and need my street plowed right away.

The DPW&T cannot prioritize roadways by medical needs of the residents. For medical emergencies, residents should call 911 immediately. DPW&T works directly with the Fire and Police Departments on emergencies. For assistance with transportation to medical appointments, residents should call the Office of Emergency Preparedness at (301) 583-1899. The Office of Emergency Preparedness will assist in providing transportation with 4 wheel drive vehicles.

Where should I park my car?

If you have a driveway, use it. A parked car in the driveway means less area to shovel later. If on-street parking must be used, cars must be parked on the even-numbered side of the street during snow operations. Failure to do so could result in a fine and/or towing.

I live in a new development and I haven't seen a snow plow yet. Who do I call?

Call the Snow Information Center at (301) 350-0500. Inform the call taker that you live in a new development and they can determine if your roadway has been accepted into the County maintenance system. If it hasn't, you will need to contact your developer or citizen's association as it is their responsibility until the road has been accepted by the County.


Storm Drainage Maintenance

The storm drain inlet in front of my house is clogged. Who do I contact to clean it out?
Residents may report clogged or blocked storm drains to the Office of Highway Maintenance's Customer Service Office on (301) 499-8520.

The stormwater management facility (pond) behind my house is full of trash and debris. Who is responsible for maintenance of the facility?

Residents may contact the Office of Highway Maintenance's (OHM) Customer Service Office at (301) 499-8520 to find out if the County is responsible for maintenance of the facility. The OHM performs functional maintenance on its facilities (such as mowing and clearing obstructions to the flow of water) once per year.

The stream behind my house is blocked with tree limbs and debris. Who is responsible for cleaning the stream?

If the stream is located on private property, the property owner would be responsible for the removal of the debris. The Maryland National Capital Park and Planning Commission is responsible for maintenance of streams located on park property. The Department of Public Works and Transportation's Office of Highway Maintenance (OHM) will remove blockages from County maintained storm drainage channels. You may call the OHM's Customer Service Office on (301) 499-8520 to seek assistance in determining maintenance responsibilities for streams and storm drainage channels.

Sinkholes have formed in my yard. Who is responsible for filling them?

The Washington Suburban Sanitary Commission (WSSC) can determine if there are sewer or water lines in the vicinity of the sinkholes. If a public storm drain is located in the area, the County can determine if the sinkholes are caused by the storm drain. If the sinkholes are unrelated to WSSC or County lines, it is the property owner's responsibility to find out the cause and make corrections. If an abandoned well or septic system is suspected or discovered, please contact the Prince George's County Health Department for further information.

The small drain near my basement door is blocked and causing my house to flood.  What can be done?

This is an areaway drain and is the responsibility of the property owner to maintain it. The resident should check to see if the small grate on top of the drain is clogged and clear it if necessary. If the grate is clear, a plumber should be contacted to ensure that the pipe leading from the areaway drain is clear and free of obstructions.

The opening to the storm drain in front of my house appears to be large enough for a child to go through. Who is responsible for fixing this?

The County allows this opening to be no more than 7 inches in height. The Department of Public Works and Transportation Office of Highway Maintenance (OHM) can determine if the opening is too large and take any corrective action needed. You may contact the OHM's Customer Service Office at (301) 499-8520 to arrange for an inspection of the storm drain.

Traffic

How do we get multi-way stop signs installed on our roadway?
In order to provide a sound basis for engineering judgment with respect to the need for installing stop signs on all approaches of the roadway, the Department conforms to the Manual on Uniform Traffic Control Devices (MUTCD). This manual, prepared by a national joint committee on municipal, county, and state officials, contains the following conditions or warrants, which should be present before a traffic control device such as a multiway stop control is warranted.

  • As an interim measure where a traffic control signal is warranted and urgently needed;
  • There is evidence of a traffic accident problem indicated by the occurrence of five (5) or more reported accidents of a type susceptible to correction by the installation of a multiway stop within a 12-month period; or
  • A significant and evenly distributed volume of vehicular and/or pedestrian traffic is present at the intersection.

It should be noted that "STOP" signs are used to assign right-of-way and are not intended to use just to slow down speeders. Installing stop signs at an unwarranted location can create a false sense of security to the pedestrians and drivers, whereas a disaster may be eminent resulting from a high number of stop sign violations at that location. Unwarranted signs can also increase the potential of rear-end type accidents. By adhering to the nationally adopted guidelines, we make sure that the stop signs throughout the County are meaningful and necessary but not just a sense of false security.

How can we have a "Children at Play" sign installed in our neighborhood to help protect our children?

Children should not be encouraged to play in or near the roadway. It is much more appropriate to educate children to respect a moving vehicle and how to be a safe pedestrian. The use of "Children at Play" sign does not provide an added degree of protection as it is originally intended.

This Department's longstanding policy is not to install "Children at Play" signs on County-maintained roadways as they tend to create a false sense of security for both parents and children. Studies have revealed that these signs when posted in residential areas show no evidence of having reduced pedestrian accidents or vehicle speeds. These signs failed to achieve the desired safety benefits. On the contrary, the use of such signs could be interpreted as an endorsement by the County of the use of streets as play areas, thus creating an even more hazardous condition. Also, Federal and State signing regulations do not allow us to use the "Children at Play" signs since they are not considered as accepted and standard traffic control devices. We are allowed to post signs for schools, playgrounds, parks and other recreational facilities.

Why can't we get a striped crosswalk since some people cross the roadway at this point?
Crosswalks are generally installed only at those locations where a significant number of pedestrians cross the street and where there is a potential for conflicts between vehicle and pedestrian movements. We do not and cannot install crosswalks at random locations.

Crosswalks are installed at a point where sight distances to the approaching vehicles can be maximized. As motorists typically do not expect pedestrians to be crossing at non-intersection locations, crosswalks are generally installed at intersections and not at mid-block locations.

It should be noted that crosswalks are intended to indicate to both pedestrians and motorists where pedestrians should cross the roadway, and they are intended to heighten motorists' awareness of a pedestrian crosspoint. Unwarranted and random installation of crosswalks can lead to pedestrians and motorists ignoring them, thus undermining the purpose of installing crosswalks which can lead to a disastrous situation. Also, recent national studies have found that a significant number of people that use a marked crosswalk do so rather blindly. Some pedestrians tend not to pay much attention being on a crosswalk, thinking that the crosswalk should give them the ultimate protection. That is why crosswalks are only installed at locations where they are clearly needed.

How do I get a street light repaired or replaced?
Once street lights are installed, they are maintained by the utility companies. As a result, burned-out or damaged street lights should be reported to the utility company serving the area. This is usually the same company serving your home with electricity.

Be prepared to provide specific information: (e.g. in front of ___________; across the street from ____________; wood or metal pole, overhead or below ground service, etc.). The utility companies prefer that residents report street light problems directly to their offices since residents are in a better position to provide necessary information. Click here to see a list of phone numbers. Most repairs are performed within 72 hours of notifying the utility company.

I live in a new development. When will the street lights be installed?
In new developments, lighting is one of the last features to be installed. Utilities companies wait until the streets and homes are nearly complete before they install the lights. They do this to minimize the possibility of damage to the light fixtures and cables by the heavy construction equipment. Consequently, the actual installation of lights in a new development depends primarily on the utility company's schedule.

How can I have new or improved lights installed on my street?
Requests for street lighting in developed areas of the County are investigated. Depending on the size of the area, it generally takes 30 to 60 days to perform a lighting needs study. If improvements are warranted due to documented safety problems (traffic accidents, pedestrian activity, etc.), the County bears the cost of such installations. Where there is no documented safety problem but street lighting improvements are warranted, the homeowners will be requested to pay the installation or conversion cost; the annual electrical energy and maintenance costs will be borne by the County. Once a lighting project is implemented it generally takes one to two years to complete.

Criminal activity is occurring at night on my street. Can you help me?
When lighting improvements are requested because of nighttime criminal activity, we will request the Prince George's County Police Department to review their records. If their records indicate a significant problem occurring during the hours of darkness and if they believe it could be reduced or eliminated with improved lighting, then lighting improvements will be considered. There is no cost to the homeowners when lighting is installed to correct a criminal problem.

People are running off the road and into my yard. Would a light help?
When lighting is requested because of nighttime traffic accidents, we will study the location to see if the area has a history of nighttime collisions; and, if additional traffic controls such as warning signs, reflectors, or street lights appear to be justified, they will be considered. We appreciate such problem locations being reported. There is no cost to the homeowners when lighting is installed to correct a traffic-related problem. How can I get one of those security lights like my neighbor has?

There are trees blocking the light near my house. Can they be trimmed?
Such problems can be reported to our Roadway Lighting Section at (301) 883-5650. The area will be investigated and any branches blocking the light from illuminating the roadway will be trimmed.

How can I get one of those security lights like my neighbor has?
The utility companies can sometimes provide lighting for security purposes. This is called dusk-to-dawn or private area lighting. Normally, they are installed only in areas with an above ground electrical distribution system. The fixture is similar to a street light; it is mounted on a wooden utility pole and directed over the homeowner's property. The monthly rental cost is included in the owner's electric bill. Requests for dusk-to-dawn or private area lighting must be made directly to the utility company. The telephone numbers are:

  • BGE: Request Private Area Light Service (800) 685-0123
  • PEPCO: Request Dusk-to-Dawn Service (301) 931-2809
  • SMECO: Request Dusk-to-Dawn Service (301) 843-6142

The light in front of my house shines in my window. How can I have this corrected?
A light directly in front of a home (i.e. on the same side of the street) can usually be shaded. The utility company darkens the house side of the refractor or globe to blackout the annoying light. Generally, there is no cost for this service. If the annoying light fixture is across the street it cannot be shaded, as this would prevent the light from illuminating the roadway. Homeowners desiring a shade should call our Roadway Lighting Section at (301) 883-5650.

I live in a townhouse development and the utility company tells me that they are not responsible for my street lights. How can I have a light fixed?

Normally streets within townhouse developments are private and maintained by the homeowners association. This responsibility extends to the street lights. Consequently, concerns regarding street lights within townhouse developments should be reported to the homeowners association.


Transit

What is Call-A-Bus?
Call-A-Bus is a demand response curb-to-curb service. Service is available to all residents of Prince George's County who are not served by or cannot use existing bus or rail services.

Who can use Call-A-Bus?
Call-A-Bus service is available to all Prince George's County residents. However, priority is given to senior and disabled persons. Disabled persons must provide their own escort if needed. Service animals are allowed for the visually impaired.

How do I schedule a trip with Call-A-Bus?
Reservations can be made up to 14 days in advance by calling (301) 499-8603 between 7:30 am to 4:30 pm Monday through Friday (excluding major holidays). Hours of operations are 8:30 am to 3:30 pm Monday through Friday. Same day requests are accepted but are subject to availability of resources.

When reserving a trip, please be sure to indicate if you will need special assistance, such as a wheelchair lift or escort.

After your trip is scheduled, you will be required to call back the day before your trip to confirm your reservation, otherwise, your reservation may be cancelled. Please be ready for pick-up 15 minutes prior to your scheduled time and be waiting at a location where you are visible to the driver. Due to traffic congestion, please wait 15 minutes before calling to verify if your trip is late.

What is the fare for Call-A-Bus?
Fares are based on one-way trips and are payable upon boarding. Escorts ride free. Please remember to have exact change. Drivers cannot make change or handle the fare.

  • Regular Fare - $1.00
  • Senior Citizens - $.50
  • Persons with Disabilities - $.50

How would I use Call-A-Bus?
Reservations can be made up to 14 days in advance by calling (301) 499-8603 between 7:30 am to 4:30 pm Monday through Friday (excluding major holidays). Hours of operations are 8:30 am to 3:30 pm Monday through Friday. Same day requests are accepted but are subject to availability of resources.

When reserving a trip, please be sure to indicate if you will need special assistance, such as a wheelchair lift or escort.

After your trip is scheduled, you will be required to call back the day before your trip to confirm your reservation, otherwise, your reservation may be cancelled. Please be ready for pick-up 15 minutes prior to your scheduled time and be waiting at a location where you are visible to the driver. Due to traffic congestion, please wait 15 minutes before calling to verify if your trip is late.

What is Senior Transportation Service?
Senior Transportation Services (STS) provides regularly scheduled transportation throughout Prince George's County to senior and disabled County residents. Service is provided Monday through Friday, except County holidays. Participants must provide their own escorts, if needed. Transportation is only provided curb-to-curb.

What transportation services are provided by STS?
STS provides transportation for a number of programs for Senior Citizens. The Department of Family Services, Aging Division, offers a variety of programs designed to assist older adults throughout the County. The transportation programs are described below.

  • Nutrition Program - Senior County residents may receive free transportation to strategically located group sites for a nutritional lunch and companionship. Senior residents who are homebound and cannot attend a nutrition site, may be eligible to have meals delivered to their residence. Any person 60 years of age or older may be eligible, as is a spouse of any age when accompanying the age-eligible spouse. The hours of operation are: Monday through Friday, 10 a.m.-2 p.m., at sites throughout the County. Transportation is also provided for the Foster Grandparents Program. For more information or to enroll in these and other Senior programs, please contact (301) 699-2696.
  • Medical Program - Senior and disabled County residents may receive transportation throughout the County for medical purposes, especially dialysis. Residents may call (301) 499-8603 up to fourteen (14) days in advance to schedule routine medical appointments. For those seeking on-going or permanent transportation for medical purposes, such as dialysis treatment, please request this service in writing and send to: Prince George's County, Office of Transportation, 9400 Peppercorn Place, Suite 320, Largo, MD 20774, Attention: Transit Division.
  • General Transportation - Limited transportation is provided for County seniors to visit senior activity centers, for shopping trips and other recreational purposes. Those wishing to participate in these programs should call (301) 883-5656 or write the Office of Transportation.

What is Call-A-Cab?
Call-A-Cab is a transportation assistance program that provides mobility at a reduced cost for senior (age 60 and over) and/or disabled County residents. This program allows eligible residents to purchase coupon books that can be used to pay for rides with participating cab companies when Metro and/or Call-A-Bus are not available.

Senior and/or disabled residents may purchase up to fourteen (14) $20.00 coupon books in a six-month period at $10.00 per book.

How does Call-A-Cab work?
Using Call-A-Cab is easy. See the guidelines outlined below for specifics on how to use the service. You can also call (301) 883-5656 or Maryland Relay (800) 735-2258 for more information.

  • Apply by completing an application form.
  • Order coupon books by enclosing $10.00 for each $20.00 coupon book. Make your check or money order payable to Prince George's County.
  • Mail your completed application form and check or money order to the Office of Transportation, 9400 Peppercorn Place, Suite 320, Largo, MD 20774, with proof of age and/or disability.
  • Call the taxicab company you prefer (from the list sent with coupons).
  • Show your coupon book to the driver.
  • Pay the driver using any combination of coupons and cash.

How many coupon books can I purchase?

Call-A-Cab is a transportation assistance program that provides mobility at a reduced cost for senior (age 60 and over) and/or disabled County residents. This program allows eligible residents to purchase coupon books that can be used to pay for rides with participating cab companies when Metro and/or Call-A-Bus are not available.

Senior and/or disabled residents may purchase up to fourteen (14) $20.00 coupon books in a six-month period at $10.00 per book.

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