Cable equipment must be turned in or exchanged with in the municipality where service was delivered.
Equipment Turn In
Exchanging Broken Equipment
The equipment can be exchanged at one of Comcast’s Services Centers
You should call the office ( 1-877-248-1875) to trouble-shoot the issue and then if necessary the customer service team would either send you a new set top box (STB) and a return label or the equipment can be exchanged at the Verizon Services Centers
Please Note: Verizon does not repair STBs or any other equipment