Frequently Asked Questions


FAQ for Tenants

Q: When can I expect to receive my Utility Assistance check each month?
A: Monthly Utility Assistance Checks are mailed on the first business day of the month.

Q: I did not receive my check this month, why? What do I do?
A: Contact your Rental Specialist in the Rental Assistance Office (301-883-5501) and verify that a check was issued to you for the month in question. If after 10 business days from the 1st of the month, if you have not received the check, notify FAS, Accounts Payable, in writing, that your check was not received. Your correspondence must be signed and dated. FAS, Accounts Payable can then issue a stop payment on the check and reissue the check once confirmation from the bank is received.

Q: I lost my check. What do I do?
A: Notify FAS Accounts Payable, in writing, that your check was not received. Your correspondence must be signed and dated. FAS, Accounts Payable can then issue a stop payment on the check and reissue the check once confirmation from the bank is received.

Q: I am having problems with the Post Office getting mail to me. Can I pickup my check each month?
A: The checks must be mailed each month. We cannot allow you to pickup your check on a continuous basis. A suggestion would be to contact the Post Office who services your area to correct the mail delivery problem you are experiencing.

Q: My monthly check amount has changed, why?
A: Contact your Rental Specialist in the Rental Assistance Office (301-883-5501) to determine if a change of income or an adjustment for you is the reason for the changed amount. If the Rental Assistance Office cannot determine a reason for the change, contact FAS, Accounts Payable Office (301-883-5546).

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FAQ for Public Housing Sites

  • Owens Road
  • Marlborough Towne
  • Kimberly Gardens
  • Cottage City Towers
  • Rollingcrest Village
  • Glassmanor
  • Coral Gardens

Q. Where do I send my payments?
A. Payments should be mailed to:

    Resident Billing
    P.O. Box 73052,
    Baltimore, MD 21273

Q. Do you accept cash?
A. No, only money orders and checks

Q. Who should I make my payment payable to?
A. All payments should be made payable to the Housing Authority of Prince George's County (HAPGC)

Q. Who should I contact when my rent amount is incorrect?
A. For all rental adjustments and re-certification changes, contact the Housing Assistance Division at 301-883-5489.


Q. When is rent considered late and what is the late fee amount?
A. Rent is late on the 11th of each month. A (5) percent late fee will be assessed on your monthly rental amount. Legal proceedings for non-payment of rent can be legally filed as early as the 11th of the month.

Q. Do you need a statement to mail your rent?
A. No, your monthly rent payment can be mailed without the monthly statement to the addresses listed above.

Q. Who should I notify when I have a change in income or need questions answered relative to my rent change?
A. Contact your Site Manager or contact the Housing Assistance Division for assistance at (301) 883-5489.

Q. Will the Housing Authority accept a check to replace a returned check? And, what is the returned check fee?
A. The Housing Authority will only accept certified checks or money orders to replace a returned item and the current fee is $10.00.

Q. Will personal checks be accepted for non-payment of rent legal cases?
A. When a tenant is in the legal process only a certified check or money order will be accepted.

Q. What if I need a verification of Rent and Living Arrangement form completed for Department of Social Services or Landlord rental application process?
A. Contact Accounts Receivable at (301) 883-5555, you can either fax or mail the form but note there will be a two-day turn around for this process.

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