Division Mission

Planning and Evaluation Division


Carol-Lynn Snowden, Division Manager


To provide support and resources to the three major Divisions within the Department of Family Services as well as the surrounding community. The Planning and Evaluation Division acts as the central repository for data and information across the entire human services continuum. In addition, The Planning and Evaluation Division is responsible for collaborating with all Administrations on several key areas:

  • Contract Management- Ensuring the development and ratification of all departmental contracts with vendors in the community. The contract management function is an integral part of the administration as it allows the department to maintain important relationships in the community as well as retain fiscal solvency for the department.
  • Development and adherence to contracted performance measures- This function paired with the evaluation function, serves as a mechanism to evaluate the effectiveness of programs and vendors. It also provides necessary insight on community needs and resources.
  • Training- The Planning and Evaluation Division provides much needed training to the community as well as other public and private agencies. Training modules include Grant Writing, Caring for the Caregiver, Contract Management and various other topics such as Women's Issues, Disability Services and Senior Services. The Office also coordinates and recommends additional internal training for staff.
  • Public Education and Outreach- This function focuses specifically on outreach to the community by providing information on the Department's service array and by working collaboratively with the Department's five Boards and Commissions.

To contact The Planning and Evaluation Division of Planning and Evaluation call:
Tel: 301-265-8423
Fax: 301-248-0714

Management Services Division

Anthony B. Walker, Division Manager

The Management Services Division is responsible for budget preparation and analysis, fiscal reporting, procurement, personnel activities, payroll activities, office automation functions and the completion of routine property management issues relative to the day-to-day activities of the Department of Family Services. The Division provides fiscal and administrative support to the four major operating units within the Department, to formulate and monitor the agency’s budget, and to evaluate the effectiveness and efficiency of programs and services.

To contact the Management Services Division, please call:
Tel: (301) 265-8427
Fax: (301) 248-0813

Youth Strategies and Programs Division

Michael E. Butler

Michael E. Butler
Division Manager
425 Brightseat Road
Landover, MD 20785

Contact Person: Melvona Walker
Tel: 301-909-6124


The Youth Strategies and Programs Division provides outreach, guidance and support to government, faith-based and nonprofit organizations that provide services to children, youth and families. We promote and participate in a wide array of community meetings and programs which plan and offer services to children and youth to ensure their safety and well being.

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