311 Call Center / Constituent Services

Jennifer L. Hawkins, Call Center Manager

Our Mission is to consistently deliver outstanding service, and to provide residents a better understanding of government while addressing their questions and concerns in a timely and efficient manner.  We will remind each constituent that they are important, heard and valued. 

As part of our commitment to deliver outstanding customer service, we have implemented a case management/tracking system which will enable us to initiate, monitor, and follow-up on issues/concerns from our community members working in conjunction with other agencies. 

Our objective is to communicate with each constituent within 48 hours.  Although it is not always feasible to solve each complaint or concern within 48 hours, we strive to make contact with each constituent within that timeframe.  Issues may be initiated online 24/7, by calling 7:00 AM to 7:00 PM Monday through Friday or visiting during business hours Monday through Friday, 8:30 AM to 5:00 PM.  

Please use this form to contact us online. Your request will be routed to staff, and a Case ID and Case Access Code will be assigned to allow you to track the progress of your request.  Please ensure that all of the information entered is correct and concise. Please make sure that you read and understand our Privacy Statement.

Proceed to contact us online.