Upper Marlboro, MD: The Prince George’s County Office of Community Relations is celebrating the first anniversary of its 3-1-1 Call Center and CountyClick during National Customer Service Week. CountyClick 3-1-1 is an initiative of County Executive Rushern L. Baker, III to better connect County government to residents through a call center and online service request system.
“Since opening a year ago, CountyClick 3-1-1 has quickly grown to be an essential resource for our residents and testament to better service from the Prince George’s County government to our residents,” said County Executive Rushern L. Baker, III. “CountyClick 3-1-1 has handled nearly 200,000 calls from residents who made service requests or had questions or concerns. I urge more residents to utilize CountyClick 3-1-1 and to make sure their friends, family, and neighbors in the County are aware of this wonderful service.”
Since its opening on October 1, 2012, the call center has handled nearly 200,000 calls and more than 136,000 service requests have been made online. Residents have experienced very good answer times and the call center enjoys an average service level rate of 94% compared to the industry average which is 80%.
“Our team is committed to providing quality service and information to callers. After one year of operation, we are pleased with our progress and service approach. We’ve made government more accessible for citizens and that was one of our goals,” said Musa L. Eubanks, Director of the Office of Community Relations. “This open house is one way to increase awareness about the call center and promote this wonderful resource to residents.”
This year’s Customer Service Week observance will take place from October 7 - 11. The week is nationally recognized and is designed to promote the importance of customer service and the people who provide it for governments, businesses and other organizations. In 1992, the U.S. Congress proclaimed Customer Service Week to be celebrated annually during the first full week in October.
WHO: Prince George’s County Office of Community Relations
WHEN: Wednesday, October 9, 2013, 1:00 -2:00p.m.
WHERE: Prince George’s County Administration Building
14741 Governor Oden Bowie Drive, Suite L106
Upper Marlboro, MD 20772
The call center’s hours of operation are from 7:00 a.m. to 7:00 p.m. Monday through Friday. Citizens and residents may also access CountyClick by going to www.countyclick311.com or downloading the free App to their Apple or Android mobile device. Residents with any questions are encouraged to call Prince George’s County 3-1-1