OCS announces its Customer Service Initiative
“How is My Customer Service?”
On April 1, 2014, the Office of Central Services launched a Customer Service Initiative to operationalize the agency’s commitment to exemplary customer service for its internal and external customers.
Roland Jones, Director, says, “we want to ‘wow’ and ‘delight’ our customers; we want to provide service so incredible that the customers say, “Wow! Central Services really cares about me.”
The OCS service strategy is focused on customer satisfaction, not just customer service. We will collect data from our external and internal customers, monthly and use that data to guide our improvement efforts. We recognize that nothing is more important for our success than our internal and external customers, so we are committed to putting them at the heart of everything we do.
We invite your input on how we are doing with our customer service.
The Friendliest People in the County Work in the OCS.