Public Safety Communications - 9-1-1 CENTER
2013 Valor Award Winners
Senior Emergency Dispatch Aide
Darlene Agnes Thompson
On July 12, 2012, Senior Emergency Dispatch Aide Darlene Thompson received a 9-1-1 call from a citizen reporting that he had just shot a man in his house. The caller told Senior EDA Thompson that he was scared and did not mean to harm his friend. EDA Thompson worked with the caller to guide him through providing CPR to the victim and working save the victim’s life. As the suspect was providing CPR to the victim, Darlene also began to prepare him for the arrival of the police. Once the police arrived and were ready to enter the house, she instructed the suspect to stop compressions, and put his hands in the air so that he could be taken into custody without harming to the victim, the suspect or the police officers. As a result, Senior EDA Thompson has been recognized as 9-1-1 Communications Telecommunicator of the Year.
Emergency Dispatcher II
On March 27, 2012, Emergency Dispatcher II Jennifer Shipe was assigned to one of the busier law enforcement dispatch talkgroups. ED Shipe had just acknowledged officers arriving on the scene of a report of shots fired, when another 9-1-1 call was received reporting that a male had been shot in the same vicinity. Shortly afterward, the officers reported that they had apprehended the driver of the fleeing suspect vehicle and found a child inside who also needed emergency medical care. Emergency Dispatcher II Jennifer Shipe was able to verify that all officers were safe, that the weapon was recovered and that EMS units were able to locate and care for the injured civilians. Emergency Dispatcher II Jennifer Shipe was faced with numerous challenges in a matter of seconds; she overcame every one of them, demonstrating exemplary performance under stressful conditions. As a result, ED Shipe has been recognized as 9-1-1 Communications Law Dispatch Telecommunicator of the Year.
Emergency Dispatcher II
On July 4, 2012, at approximately 06:53 a.m. a 9-1-1 call was received and entered for two young adults that were not moving. The caller said they were sleeping and he could not awaken them. As soon as she knew that the proper fire and EMS units were responding, she checked with the 9-1-1 section to see if there was more information available. At that time Emergency Dispatcher II Kaplan found out that a generator running in the garage and the door was cracked open. Emergency Dispatcher II Kaplan advised the adult to get the children out of the house immediately. Within minutes, the children began to regain consciousness even before the fire/EMS units could arrive. It is very clear that Emergency Dispatcher II Kerri Kaplan was directly responsible for saving the lives of these two young adults. As a result, Kerri is recognized as 9-1-1 Communications Fire Dispatch Communications Telecommunicator of the Year.