Training Academy Overview

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The Public Safety Communications Training Section is committed to providing PSC Training Academy ClassPSC dispatch and 9-1-1 personnel with the best training available to support and accomplish the mission of Prince George’s County Public Safety Communications. By creating an atmosphere that is conducive to the learning process, students are provided with the skills and knowledge necessary to successfully carry out PSC’s objectives while embracing the agency's core values of professionalism, courtesy and compassion.

The Prince George’s County Public Safety Communications Center 9-1-1 call takers, dispatchers and supervisors are highly trained tele-communications professionals. All new 9-1-1 and dispatchers go through a rigorous training curriculum and are trained to be prepared to provide the highest level of service possible to citizens and public safety first responders.

9-1-1 call takers and dispatch employees begin on the same training path, beginning with six to eight weeks of academic training, then a period of on the job training under the guidance of an APCO Certified Training Officer. During the academic training, the 9-1-1 call takers and dispatchers receive:

  • State of Maryland NAED Emergency Telecommunication course and certification.
  • NAED Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) certifications.
  • State of Maryland National Crime Information Center and Criminal Justice Information System certifications.
  • American Heart CPR and AED training and certification.
  • National Incident Management ICS 100 – 700 training and certification.

Upon completion of the academic training, new employees begin four months of practical instruction as a 9-1-1 call taker, under the direct oversight of a certified Communications Training Officer. At this time, personnel are taught how to work with citizens in crisis and to provide life saving instruction during emergency situations. Upon completion of the established training, the 9-1-1 call taker is released to work on his or her own.

Both Fire/EMS and Law Enforcement Dispatchers are required to obtain all training and all certifications to work as 9-1-1 call takers to ensure adequate staffing to answer and process 9-1-1 calls. Once newly hired dispatchers complete training as a 9-1-1 call taker, they are assigned to either the Law Enforcement or Fire/EMS Dispatch sections to complete their training as dispatchers.

Law Enforcement (Police/Sheriff) Dispatch Section: Training consists the completion of all 9-1-1 training plus 24 hours of classroom instruction and 540 hours of practical instruction under the direct oversight of a certified Communications Training Officer.

Fire/EMS Dispatch Section: Training consists of a minimum of 32 hours of classroom instruction and Fire Service Communicator certification. Additionally, 1,020 hours of practical instruction are provided under the direct oversight of a certified Communications Training Officer.

Supervisor Training: Supervisor training requires that all supervisors satisfactorily complete the APCO Communications Center Supervisor Course, EPD, EFD, and EMD Certifications, Quality Assurance training, and the Federal Emergency Management Agency ICS-300 incident management system certification.

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