Seconds count during an emergency and it is important that citizens understand what happens when they call 9-1-1 to get help during a fire, medical emergency or a crime. To get help to callers quickly, we try to help citizens understand when to call 9-1-1, how to use the 9-1-1 system, the information the caller needs to provide when calling 9-1-1, and the process of dispatching the police, fire, Sheriff or EMS personnel to the emergency.
Public Safety Communications is committed to making sure our citizens know what happens when they call 9-1-1 for help. An informed consumer is better able to help us help them get the right level of help as soon as possible. As a result, Public Safety Communications has developed several public education videos.
We invite you to click on the links to these videos to better understand what happens when you call 9-1-1, why we ask so many questions, and how we save lives every day.
Public Education Videos
Tours and Speaking Engagements
The 9-1-1 Center is a state of the art facility with advanced 9-1-1 dispatch training programs, sophisticated technology to receive and process emergency calls, and an interoperable radio system to communicate with first responders. We invite you to tour of our facility to see how calls are processed, the type of calls we receive, and the professional way the 9-1-1 call takers and dispatchers handle emergency situations. Public Safety Communications staff is also available to attend one of your community events to answer questions.
To arrange for a tour or to invite a representative to attend a community event, send an email with specific information to 911CustomerService@co.pg.md.us.
Do not use this email address to report emergencies or request public safety services. Always call 9-1-1 to report an emergency or to report request non-emergency public safety assistance!
Topics covered in the presentations and tours include:
- An overview of the 9-1-1 and dispatch processes
- What to expect when you call 9-1-1
- An overview of our training and quality assurance programs
- The use of EPD, EFD, and EMD protocols
- Why the 9-1-1 call taker asks so many questions
- The agency’s NAED Triple Accreditation status
- When to call 9-1-1 and when to call the non-emergency dispatch number