Prince George's County, MD - Office of Management and Budget, Charter for Change : EMAP

Executive Management Assessment Program (EMAP)

discussion
An EMAP meeting with Acting Chief Administrative Officer Ralph Moultrie, Fire/EMS Chief Eugene Jones and his staff reviewing and discussing the Office of Management and Budget’s presentation displayed on the screen in the background - ways to improve fire and emergency medical service response times.EMAP is a regular meeting between the County Executive’s Office, the Office of Management and Budget (OMB), and county agencies to improve county services delivered to customers.

WHAT IS AN EMAP MEETING?

Each EMAP meeting focuses on providing data and information to decision makers to facilitate service delivery improvements. An EMAP meeting is led by OMB’s Performance Management Unit who presents data and statistics to the Chief Administrative Officer (CAO), department director and staff, as well as the OMB Director. Agencies are selected by the CAO and OMB to be participants in the program. Typically an agency has several meetings during the year with each meeting focusing on a different aspect of the agency’s services. Past EMAP meetings have focused on reducing ambulance response times; reducing violent crime incidents; and improving roadways and sidewalks.

WHAT ARE THE BENEFITS OF EMAP?

Continuous improvement of service delivery to customers

Resolution of issues and problems

Collaboration between agencies

Efficient and effective service delivery

Agency face-to-face time with upper level government management to communicate the organization’s purpose, problems, and successes

WHAT ARE THE FIVE KEY PRINCIPLES OF EMAP?

Improve services delivered to our customers

Focus on continuous improvement and learning

Develop collaborative, out-of-the-box, data-driven solutions to identified problems

Implement effective strategies with the required resources to resolve identified problems

Relentless follow-up and assessment