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Office of Management
and Budget Home

Proposed Operating
Budget FY 2013

Proposed CIP
Budget FY 2013

Approved Operating
Budget FY 2012

Approved CIP
Budget FY 2012

Archived Budget

Charter for Change

Charter for Change Award Winners

Table of Contents
	Charter for Change Home
	Dashboard
	Service Plans and Detailed Service Performance
	Additional Data
	EMAP
	About the Charter for Change System
	Agency Awards
	Contact Us

In order to encourage and monitor the performance management system, starting from the FY 2008 budget process each agency is rated based on its strategic plans, performance measures, use of performance information in decision making and service delivery performance.

Based on this rating, the County identifies excellent work in performance management through four awards: (1) highest achievement – meaning the agency's rating was in the highest rating range in the County; (2) achievement – meaning the agency’s rating was the second highest rating range in the County; (3) improvement – meaning the agency dramatically improved its rating from one rating range to another and (4) performance – meaning the agency’s services are meeting or exceeding the desired impact on its customers. The table below highlights all of the award winners.

The FY 2011 awards indicate marked improvement in the presentation and use of performance management. In FY 2011, for the first time ever, every participating agency received at least one Charter for Change award. In addition, FY 2011 illustrates a marked improvement in the number of highest achievement award winners, improving from three winners in FY 2008 to nine in FY 2011; despite requirements becoming more difficult each year.

AWARD WINNERS

Memorial Library	Highest Achievement Award: FY 2009, FY 2010, FY 2011 Improvement Award: FY 2009
Board of License Commissioners	Highest Achievement Award: FY 2010, FY 2011 Achievement Award: FY 2009 Improvement Award: FY 2009, FY 2010
Office of Community Relations	Highest Achievement Award: FY 2010 Achievement Award: FY 2009, FY 2011 Improvement Award: FY 2010
Office of Finance	Highest Achievement Award: FY 2010, FY 2011 Improvement Award: FY 2010
Department of Housing and Community Development	Highest Achievement Award: FY 2010 Achievement Award: FY 2009, FY 2011 Improvement Award: FY 2009, FY 2010
Office of Law	Highest Achievement Award: FY 2010, FY 2011 Improvement Award: FY 2010
Police Department	Highest Achievement Award: FY 2010 Achievement Award: FY 2009, FY 2011 Improvement Award: FY 2009, FY 2010
Department of Public Works and Transportation	Highest Achievement Award: FY 2010, FY 2011 Improvement Award: FY 2010
Fire/EMS Department	Highest Achievement Award: FY 2009 Achievement Award: FY 2010, FY 2011
Department of Corrections	Highest Achievement Award: FY 2009 Improvement Award: FY 2011
Health Department	Achievement Award: FY 2009, FY 2010, FY 2011
Department of Family Services	Achievement Award: FY 2009, FY 2010, FY 2011
Soil Conservation District	Highest Achievement Award: FY 2011 Achievement Award: FY 2009, FY 2010
Citizen Complain Oversight Panel	Achievement Award: FY 2009, FY 2010, FY 2011
Department of Environmental Resources	Highest Achievement Award: FY 2011 Achievement Award: FY 2009
Office of Information Technology and Communications	Highest Achievement Award: FY 2011 Achievement Award: FY 2009, FY 2010
Office of Human Resources Management	Highest Achievement Award: FY 2011 Achievement Award: FY 2009
Human Relations Commission	Achievement Award: FY 2010, FY 2011 Improvement Award: FY 2010
Department of Social Services	Achievement Award: FY 2010, FY 2011 Improvement Award: FY 2010
Board of Elections	Achievement Award: FY 2010 Improvement Award: FY 2010 Performance Award: FY 2011
Orphans' Court	Improvement Award: FY 2010, FY 2011
Personnel Board	Achievement Award: FY 2011 Improvement Award: FY 2010